Only non-living products can be returned to us within 14 days, without giving a reason.
In this case, please the contact customer service to register a return via this request form. On your request you will receive a return number and further information about the return. Don't forget to fill in the return number on the return form for a quick handling of the return. If the return number and/or return form is missing, we can't process your request.
Once the package is ready for return, you can drop it off at a DHL service point. We do not reimburse the return costs.
The return address:
Van der Velde Waterplants
Albert van 't Hartweg 1
2665 LJ Bleiswijk
We will refund you immediately as soon as we have handled the return. Most returns returns we process within 14 working days after they are returned. We may wait to refund you, until we have received the products back.
Products which are delivered in a box should also be returned in a box, so that the original packaging of the product remains. It has to be free of description, stickering or unnecessary tape. For returned products where the packaging is unnecessarily damaged by description, stickering or excessive tape/adhesive tape, we make a compensation calculated that will be deducted from the amount to be refunded by us.