We work with DHL. As soon as your order leaves us, you will receive a track and trace code, so you can follow your package. DHL will attempt to deliver the parcel on the specified dispatch date. You aren't at home? Then DHL will try to deliver it at the neighbors. If this also fails, the package is taken to the nearest DHL service point. Here it remains 5 days for you to pick up. DHL always leaves a note behind with instructions. Also via the track & trace code you can see where you can pick up the package.